Ashok Chintala

About Ashok Chintala

Highly motivated and results-oriented IT professional with 17+ years of experience in the IT & ITES industry. Proven expertise in leading and delivering successful technology solutions projects and programs.Key Strengths:Salesforce Administration: 14+ years of hands-on experience in Salesforce Administration, specializing in front-end support and managing operations for project and resource management.Project & Program Management: Expertise in all phases of the project lifecycle, including planning, execution, monitoring, and control.Leadership & Management: Demonstrated leadership and management skills with experience in customer support, people management, and technical leadership roles.Focus:Continuously seeking opportunities to enhance project delivery methodologies and improve operational efficiency.Passionate about leveraging technology to drive business growth and improve customer satisfaction.

Experience

1. Associate Director, Operational Effectiveness

   IQVIA

   Jan 2025 — Present · Chennai, IN

   As an Associate Director – Operations Effectiveness, I lead Resource Management and Project Governance for Technology Solutions Delivery teams, with a strong focus on operational excellence and scalable processes. I manage end-to-end Salesforce application support for delivery teams, ensuring smooth operations across resource allocation, project tracking, governance workflows, and data integrity. By partnering closely with cross-functional stakeholders, I help teams gain real-time visibility into capacity, utilization, and project health, enabling smarter decision-making and improved delivery outcomes.I also provide technical guidance for developing automation solutions and analytical reports that streamline operations, reduce manual effort, and enhance productivity. My role includes driving continuous improvement, optimizing tools and processes, and ensuring our systems evolve in alignment with business needs.With a blend of operational expertise and technical problem-solving, I focus on empowering teams with the right insights, systems, and support to deliver high-quality technology solutions at scale.

Education

• University of Madras

  Bachelor of Commerce - BCom, Business/Commerce, General

  2003 — 2007

Skills

• Transition Management
• Business Process
• Crm
• Customer Relationship Management (Crm)
• Dashboarding
• Management
• Resource Management
• Salesforce.com
• Operations Support
• Service Delivery
• Business Analysis
• Presentations
• Recruiting
• Pre-Sales
• Operations Management
• Bpo
• Business Process Outsourcing (Bpo)
• Requirements Analysis
• Support Systems
• Multilingual
• Multi Tasking
• Customer Satisfaction
• New Business Development