Ashlyn Wright
Customer Support Engineer
- Role
- Senior Customer Support Engineer at 15five
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ashlyn Wright
I am a skilled Customer Support Engineer with a robust technical background. I adeptly address intricate technical problems, ensuring customer satisfaction remains a top priority. I collaborate with various teams to swiftly resolve customer issues, advocating for their needs and investigating complex technical issues.SKILLSLanguages - JavaScript, HTML, CSS, Java | Libraries and Frameworks - Selenium, Appium, Cucumber, Cypress, Node.js, Express.js, JQuery, React.js, EJS, Bcrypt, Django | Support Tools - Jira, Zendesk, Looker, SumoLogic | Database - MongoDB, Mongoose ODM | Other - Android/IOS Debugging, Networking Issues, IntelliJ, VSCode, Git/GitLab, CLI, RESTful Routing JSON, Heroku, APIs, JSON, Responsive Web Design
Experience
Senior Customer Support Engineer
Jul 2023 — Present
Collaborated closely with Engineering and Product Development to escalate and resolve complex technical issues, contributing to continuous improvement of product reliability and functionality- Successfully addressed and resolved more than 430 customer tickets using Service Cloud while consistently achieving a Customer Satisfaction rating of 5/5- Contributed to the creation of Help Center documentation to provide clear and comprehensive resources for customers, enabling them to resolve issues independently and improving overall user experience.
Education
General Assembly
Software Engineering Immersive
Florida State University
Bachelor's degree, Environmental Science
Zero To Mastery Academy
React.js
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