Ashley Yeh

About Ashley Yeh

Customer Success Manager @ Amazon | BA in Business Customer Success Manager @ Amazon | Revenue Growth and Vendor Management Amazon Customer Success with expertise in Home and Kitchen As a customer success manager at Amazon, I manage a portfolio of four vendors in the home and kitchen category, driving a 5.8% increase in revenue year over year and bringing in $154M in 2020. I facilitate monthly and quarterly business reviews with internal and external stakeholders to align priorities and pitch strategic initiatives, using customized reporting and analysis to anticipate and address the needs of the business. I also develop and implement process improvements that enhance communication and collaboration across functions. My passion for customer success and business growth stems from my diverse and dynamic background in retail and aerospace. I started my career at Nordstrom, where I worked my way up from a sales associate to an assistant manager in various departments, gaining valuable skills in sales, management, and customer service. I then transitioned to the aerospace industry, working as a buyer and planner at Crane and Blue Origin, where I honed my skills in procurement, inventory management, and project management, leading and contributing to several initiatives aimed at reducing costs, improving quality, and optimizing delivery. I hold a BA in Business Administration and Management from Western Washington University, where I learned the fundamentals of business strategy, operations, and finance. I am a strategic problem solver, a critical thinker, and a customer relationship builder. I thrive in fast-paced and challenging environments, where I can leverage my domain expertise, analytical skills, and interpersonal skills to deliver value and results. I am always eager to learn new things, explore new opportunities, and collaborate with diverse and talented teams.

Experience

1. Buyer Ii

   Blue Origin

   May 2024 — Present · Kent, WA, US

   Oversee and manage the procurement of goods and services for all geographical site locations. · Review production schedule and MRP daily, to ensure assigned materials are available to support current timelines and launch schedules. · Conduct thorough risk assessments on perspective suppliers to evaluate potential risks, related to financial stability, compliance, and operational reliability · Resolve discrepancies related to purchasing, delivery, receiving, accounts payable invoices, and payment to the supplier. · Track supplier metrics and KPI’s to consistently keep past due POs under 2%.· Organize and lead meetings with cross-functional teams to resolve business critical issues and identify potential risks. · Work with suppliers to prioritize POs to align with internal projects deadlines.· Facilitate meetings with suppliers; analyze root cause and failures for low performers aimed to developand drive recovery plans to ensure on time delivery of parts.· Support senior stakeholders in establishing build timelines based on priorities and resources.· Establish, organize, and negotiate vendor RFQ bids for LTA to present to senior stakeholders aimed at reducing total spend on materials over time.

Education

• Western Washington University

  Bachelor of Arts - BA

  2010 — 2014