Ashley Trubshaw

About Ashley Trubshaw

I work for the world’s largest credit union and dream on a similar scale. In business I have two loves: The first is building culture - the success of all process improvements and change initiatives rests on the shoulders of a strong, bought-in culture. The second is a deep appreciation of our team members, members and their families. I get out of bed in the morning for the ability to improve their lives through smart technology that enables collaboration and seamless experiences.I work with amazingly talented people and do my best to get out of their way. Together we employ creativity, partnership, professional curiosity, and a sense of humor to pursue better experiences for our members and team members.

Experience

1. Assistant Vice President, Flexible Workforce & Operations

   Navy Federal Credit Union

   May 2024 — Present

   I lead Talent Acquisition\'s Flexible Workforce, Operations, and Analytics functions, overseeing contingent labor strategy, process optimization, and Division efficiencies that effectively support the organization\'s evolving business needs.

Education

• Northwestern University

  Master’s Information Design Strategy, Data Science & Analytics

  2020 — 2022

• Columbia Southern University

  Bachelor of Science (B.S.), Business Administration / Finance

  2007 — 2013

Skills

• Cross Selling
• Customer Experience
• Process Improvement
• Call Centers
• Banking
• Quality Assurance
• Coaching
• Customer Retention
• Leadership
• Customer Service
• Voice of the Customer
• Strategic Planning
• Management
• Small Business
• Customer Engagement
• Business Analytics
• Outsourcing
• Vendor Management
• Business Analysis
• Credit Cards
• Escalation Resolution
• Business Process Improvement
• Data Analysis
• Six Sigma
• Report Writing
• Segmentation
• Leadership Development
• Project Management
• Team Leadership
• Analytics
• Virtual Teams
• Customer Experience Analysis
• Employee Management
• Customer Satisfaction