Ashley Sierant
Senior Director Global Support & Customer Operations @Validity Inc.
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WORK HISTORY
Senior Director Global Support & Customer Operations @Validity Inc.
EDUCATION
East Carolina University
BA Communication, Concentration: Public Relations; Minor: Business Administration
SKILLS
ABOUT ASHLEY SIERANT
With over 17 years of experience in customer operations, I am passionate about delivering exceptional customer experiences and driving business growth. As the Senior Director of Global Customer Success and Support Operations at Validity Inc, I lead a team of professionals who are responsible for designing and implementing customer engagement strategies, measuring and improving customer satisfaction and retention, and managing the systems and processes that support our global customer base.I am a certified Salesforce administrator and a data integrity specialist, with expertise in various platforms and tools such as ChurnZero, Hubspot, Pendo, and Zendesk. I have presented at Dreamforce and other industry events, sharing best practices and insights on how to leverage Salesforce and data to optimize customer success and support operations. I also oversee the customer learning and education function, ensuring that our customers have access to high-quality training and resources that enhance their product adoption and usage. My mission is to empower our customers to achieve their goals and maximize their value from our solutions.
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