Ashley Norris
Director, Operations, Client Experience & Marketing at Acumen | Driving Growth Through Leadership Development & Client Success | Spearheading Acumen’s Leadership Academy
- Role
- Director of Client Experience Operations Marketing at Acumen
- Location
- Olathe, KS, US
- LinkedIn followers
- 500 followers
About Ashley Norris
Education and development have always been at the heart of who I am. I began my journey with a degree in Elementary Education, later earning master’s credits in linguistically diverse education, and most recently completing my MBA. Helping others grow has never felt like work, it’s felt like purpose.Over the past 20+ years, I’ve built hands-on leadership experience across retail, salon, and corporate environments. A part-time job in college evolved into an 18-year career where I advanced into senior leadership roles, including Director of Education and Development, supporting 60+ stores and training hundreds of managers. That foundation gave me the opportunity to drive company-wide initiatives, partner with executive teams, and even helping launch a medical aesthetics practice, all with a focus on growth, learning, and people development.Nearly three years ago, I made a shift into my current role at Acumen, where I’ve led client experience, operations, and marketing. Today, I also spearhead Acumen’s Leadership Academy, equipping emerging leaders to grow in confidence, clarity, and impact, right where they are.Whether I’m shaping client journeys, elevating brand messaging, or guiding leaders through their next phase of growth, my focus is consistent: create environments where people feel seen, supported, and empowered to lead well.
Experience
Director of Client Experience Operations Marketing
May 2023 — Present
Lead client experience, operations, and marketing strategy for Acumen, serving high-capacity CEOs and business owners- Spearheaded the design and launch of Acumen’s Leadership Academy, equipping emerging leaders with tools for confidence, clarity, and impact- Elevated client journey touchpoints, improving engagement and retention at the 12-month mark- Directed marketing initiatives that strengthened brand presence and contributed to record growth in CEO peer team enrollment-Partner with executive leadership to design and deliver transformative experiences, including retreats and strategic workshops- Implement operational improvements that enhanced efficiency and scalability across multiple service channels.
Education
MidAmerica Nazarene University
Bachelor’s Degree
2007 — 2009
Olathe East
High School
2002 — 2005
University of Colorado Denver
Master’s Credits
2010 — 2012
MidAmerica Nazarene University
Bachelor of Education - BEd
2006 — 2009
Johnston Community College
Associate of Arts - AA
2005 — 2007
Pittsburg State University
Master of Business Administration - MBA
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