Ashley Ritter

About Ashley Ritter

Let\'s face it, we spend virtually ¾ of our lives working – whatever that may look like for each one of us. That fact alone is what makes me incredibly passionate towards ensuring that every individual has a delightful, user-friendly experience with the tools and technology that they need to perform at their best every day. As a Solution Advisor and the trusted partner to our customers, I have an unrelenting focus on solving large, complex business problems through the SuccessFactors Human Capital Management Suite

Experience

1. Senior Solution Advisor

   SAP

   Apr 2021 — Present · Newtown Square, PA, US

   Technical expert and strategic advisor to both SAP Sales and SAP Customers on complex business challenges requiring in-depth knowledge of both SAP\'s Human Capital Management solution(s) and SAP\'s broader enterprise solution portfolio• Creates and executes pre-sales account strategy, including but not limited to: engagement and alignment across all product solutions in scope, development of sales themes and competitive differentiation, constructing the bill of materials, and organizing and delivering targeted technical product demonstrations focused on solving critical customer challenges• Delivers post-sales account activities including but not limited to: building life-long customer relationships, demonstrating product roadmaps to ensure customers are adopting the latest innovation, and, advising on industry best-practice implementation and change management• Influence SAP\'s HCM product strategy by funneling customer feedback to the innovation hubs and product leadership• Thought leader, coach and mentor focused on enabling and empowering incoming SAP Presales and Sales talent, including but not limited to: technical product training, honing presentation and executive presence soft skills, and translating end-to-end HR business process competencyAdditional responsibilities and professional areas of interest include- Acting as the innovation champion and \'early adopter\' of all SAP AI enhancements including: ethical AI, generative AI, large language models, deep learning and business process intelligence- Attending and presenting the latest innovations at product roadshows and external marketing events with a focus on engaging existing and potential customers face-to-face - Leading with a \'digital-first\' mindset; engaging customers through a variety of digital mediums to effectively demonstrate product capabilities in a clear, concise and compelling manner

Education

• Indiana University of Pennsylvania

  Bachelor of Arts (B.A.)

• West Chester University of Pennsylvania

  Master of Arts (M.A.)

Skills

• Customer Service
• Creativity Skills
• Organization Skills
• Microsoft Powerpoint
• Crisis Management
• Time Management
• Social Media
• Microsoft Word
• Research
• Project Management
• Management
• Communication
• Critical Thinking
• Leadership
• Powerpoint
• Microsoft Excel
• Public Speaking
• Microsoft Office