Ashley Merritt
Process Engineer, Claims Operations Strategy & Planning @New York Life
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WORK HISTORY
Process Engineer, Claims Operations Strategy & Planning @New York Life
Lead a portfolio of process optimization initiatives across Claim Operations- Collaborate with Claims and Sustainability leaders to redesign workflows, reduce operational friction, and elevate customer experience- Deliver measurable, sustainable improvements aligned with Group Benefits Solutions (GBS) strategy.
EDUCATION
Evergreen Park Community High School
Diploma
University of Wisconsin-Madison
B.S., Industrial Engineering
ABOUT ASHLEY MERRITT
Where there is no standard, there can be no improvement\"- Taiichi OhnoGraduate of University of Wisconsin-Madison with a B.S. in Industrial and Systems Engineering.Motivated, personable continuous improvement professional with 10+ years of experience in the consumer goods, food, and healthcare and insurance industries. Self-directed, results-driven leader with a passion for inspiring change and shifting culture through Lean, Six Sigma, Agile and Design Thinking.Specialities: Food/Consumer Products, Lean Manufacturing, Continuous Improvement, Process Improvement, 5S, Root Cause Analysis (5 Whys), QCO/SMED, Process Flow Mapping, Value Added Analysis, 8 Wastes, Scrum
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