Ashley H.
Administrative Support Specialist @ DC DSLBD | Grant Monitoring, Salesforce
- Role
- Communications Operator at Children\'s National Hospital
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Ashley H.
DC DSLBD harnesses over two years of experience in administrative support, focusing on…
Experience
Communications Operator
Oct 2023 — Present · Washington, DC, US
Operate multi-line communication systems, including Five9 and Medicall, to manage high call volumes and ensure prompt, accurate information relay. • Receive, triage, and respond to emergency and non-emergency calls with professionalism and urgency, maintaining HIPAA and confidentiality standards. • Utilize Qgenda and Amion to coordinate staff scheduling, shift changes, and on-call assignments across departments for seamless operational coverage. • Track and maintain critical operational data using Microsoft Excel for reporting, performance metrics, and audit readiness. • Log and document all communication activity to ensure accuracy, continuity, and compliance with organizational policies. • Dispatch appropriate personnel and resources based on priority level and protocol, maintaining continuous contact with field units and support services. • Monitor communication systems and promptly reported technical issues to ensure system functionality and reliability. • Collaborate with medical, administrative, and technical teams to ensure efficient communication flow, resource availability, and patient-centered response. • Train new staff on the use of communication platforms, Excel documentation, and departmental protocols to maintain consistency and operational efficiency.
Education
Towson University
Interactive Media and Design Graduate Certification Program
2014 — 2015
University of Maryland University College
Master of Science - MS
2018 — 2020
Towson University
Bachelor of Science (BS)
2004 — 2008
Skills
- Editing
- Nonprofits
- Public Speaking
- Public Relations
- Graphic Design
- Microsoft Office
- Advertising
- Social Networking
- Event Planning
- Social Media
- Community Outreach
- Blogging
- Research
- Press Releases
- Data Entry
- Teaching
- Program Management
- Powerpoint
- Event Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.