Ashley Langone

Experience

1. Director of Care Operations

   Affect

   Dec 2021 — Present · Jacksonville, FL, US

   I\'m passionate about delivering exceptional member experiences and driving operational excellence. As the Director of Member Ops at Affect, I lead the Member Operations team to ensure seamless support and satisfaction for our valued members.In this role, I oversee the various divisions falling under the umbrella of Member Operations. I collaborate with team leads to drive operational efficiency, organizational growth, state expansion, enhance member satisfaction, and maintain high standards of quality assurance. My leadership is instrumental in optimizing processes, managing resources effectively, and fostering a culture of continuous improvement.Key Responsibilities- Lead and mentor a dynamic team of Member Operations Managers and Leads to achieve departmental goals- Develop and implement strategies to streamline operations and enhance member satisfaction- Collaborate with cross-functional teams to address member needs and drive resolution of complex issues- Drive performance management initiatives, including monitoring and quality assurance procedures, to ensure adherence to standards and KPIs- Oversee the management of documents, knowledge bases, queues, and searches to support efficient workflows and decision-making- Foster a culture of collaboration, innovation, and continuous learning within the Member Operations team- Provide oversight for member billing as it relates to their insurance copays, coinsurance, and deductibles, collaborating closely with the Revenue Cycle Management team.

Education

• Community Association Institute

  Licensure for Community Association Manager

  2010 — 2010

• Florida Real Estate Institute

  Real Estate

  2017 — 2017

• Istitute of Real Estate Management

  Accredited Residential Management

  2016 — 2016