Ashley Jones
Customer Success Manager @LegalZoom
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WORK HISTORY
Customer Success Manager @LegalZoom
Manhattan, NY, US
Earth Class Mail was acquired by LegalZoom. My role and responsibilities did not change. Ensuring customer satisfaction and retention. Work closely with customers to understand their needs, goals, and pain points and help them get the most value out of the company\'s services.
EDUCATION
NYU School of Professional Studies
Extended Course, Cybersecurity
NYU School of Professional Studies
Introductory Course, Cybersecurity
Texas A&M University-San Antonio
computer information sytems , Computer Information Systems/ Concentration in Project Management
ABOUT ASHLEY JONES
Greetings! I\'m a seasoned professional with a diverse background, and my journey has been nothing short of exhilarating. My Journey So Far With over seven years of remarkable experience in Customer Support, I\'ve honed my skills in the art of understanding and satisfying customers\' needs. I\'ve cultivated a reputation for going the extra mile and turning challenging situations into success stories.In my role as Director of Operations, I spent over two years providing invaluable support to high-level executives. This experience not only polished my organizational and multitasking abilities but also strengthened my knack for problem-solving.🤝 Relationship Building Guru 🤝Throughout my lifetime, I\'ve built a legacy of positive relationships. I firmly believe that fostering connections is the cornerstone of personal and professional growth. My network is a testament to my commitment to forging lasting bonds that benefit all parties involved. My Passion and Transition Driven by a deep-rooted passion for technology and security, I\'m currently on a thrilling journey to become a Cybersecurity Professional. I excel in dynamic, goal-oriented environments where adaptability is key. My goal-oriented mindset, combined with my penchant for learning, has propelled me forward. Solution Developer: I\'m not content with the status quo. I\'m passionate about developing solutions that improve workflow and optimize efficiencies, whether it\'s in customer support or cybersecurity. Quick Learner: In the ever-evolving world of cybersecurity, being a quick learner is paramount. I relish the opportunity to absorb new knowledge and apply it effectively. Go-Getter Attitude: Challenges don\'t deter me; they motivate me. My can-do attitude fuels my drive to make a meaningful impact in the cybersecurity realm.The Professional Certificate in Cybersecurity I earned at New York University School of Professional Studies, allowed me to develop and implement solutions against cyber attacks worth 400 hours of school credit.Courses covered in this program included- Microsoft Security (Windows OS, Active Directory, Powershell)- Computer Networking- Cloud Security (AWS)- Linux Security- Network Security- Cyber Infrastructure & Technology - Python- Ethical Hacking- Digital Forensics & Incident Response (DFIR)- Threat Hunting- Governance, Risk, & Compliance (GRC)- Game Theory
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