Ashley Harrison

About Ashley Harrison

Ashley is the COO of Branding with Ash, overseeing processes of clients and managing the…

Experience

1. Director of Operations

   Healthy Mind & Brain Center

   Jan 2022 — Present

   Efficiently manage insurance billing processes, ensuring accurate and timely claims submissions, resulting in increased revenue and reduced payment delays. • Spearhead the development and implementation of streamlined therapist onboarding and workflow procedures, optimizing productivity and consistency within the team. • Supervise and lead a dedicated customer support team, fostering a positive and supportive work environment, resulting in improved client satisfaction and reduced service escalations. • Collaborate with cross-functional teams to improve internal communication, enhancing overall efficiency and coordination within the organization. • Maintain up-to-date knowledge of mental health insurance regulations and industry trends, ensuring compliance and maximizing reimbursement for therapy services. • Create and manage comprehensive documentation of therapy administration processes, promoting transparency and efficiency for internal and external stakeholders. • Spearhead continuous improvement initiatives to enhance the quality and efficiency of mental health therapy administration, leading to increased therapist and client satisfaction. • Proactively identify and resolve issues related to insurance billing and customer support, resulting in improved client retention and operational excellence. • Effectively communicate with therapists, insurers, and clients to address inquiries and concerns, fostering positive relationships and enhancing the overall experience of therapy services. • Implement technology solutions and software tools to automate and streamline administrative tasks, improving overall workflow efficiency.

Education

• California State University-San Bernardino

  BS, Computer Science

  2006 — 2012

Skills

• Os X
• Information Technology
• Microsoft Office
• Events Coordination
• Adobe Creative Suite
• Customer Service
• Event Planning
• Social Networking
• Social Media Marketing
• Oracle Sql
• Sql
• Event Management
• Strategic Planning
• Management
• Marketing
• Graphic Design
• Web Services
• Public Speaking
• Web Development
• C++
• SEO
• Social Media
• Marketing Strategy
• Photoshop
• Leadership
• Wordpress
• Html