Ashley Blanford
Disaster Prevention Specialist @DoorDash
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WORK HISTORY
Disaster Prevention Specialist @DoorDash
Manage complex, high-volume investigations while maintaining accuracy, documentation standards, and attention to detail- Support customers via email, applying internal policies and procedures to drive timely and consistent resolution- Analyze nuanced case details to determine appropriate escalation paths and preventcustomer-impacting issues- Identify trends and root causes across support cases to inform process improvements and riskmitigation- Conduct thoughtful analysis to support data-driven decision-making and operational recommendations- Handle sensitive and confidential information with discretion, professionalism, and empathy- Collaborate cross-functionally with internal stakeholders to resolve issues and prevent futureescalations- Demonstrate strong ownership and project management skills while balancing competing priorities in a fast-paced environment
EDUCATION
University of Washington Tacoma
Bachelor's Degree, Psychology
South Mountain Community College
Associate’s Degree, Arts/General Studies - Psychology Focus
Villanova University
Master’s Degree, Human Resources Development
SKILLS
ABOUT ASHLEY BLANFORD
I am a results-driven and adaptable professional with a proven ability to engage and collaborate with individuals from diverse backgrounds. Known for my objectivity, open-mindedness, and strong integrity, I am committed to doing the right thing in all aspects of my work. I excel at building strong relationships and fostering inclusive environments. My passion for detail, organization, and continuous improvement drives me to identify the most efficient ways to achieve goals.With advanced communication, mediation, and analytical skills, I am highly effective in training, developing, and mentoring teams. Motivated by a strong inner drive to succeed, I consistently demonstrate leadership, adaptability, and a commitment to ongoing learning and professional growth.I am also deeply passionate about and involved in the theater industry in Arizona, where I apply my creativity, organizational skills, and love for the arts.I love forests, lush greenery, and rivers/lakes. Why do I live in Arizona, you ask? I do feel a little out of place here, but my family lives here, and I am a huge proponent of family and togetherness. For fun, I watch science fiction, anime, play video games, and explore (food, places, or new hobbies).
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