Ashley A.

About Ashley A.

Mission-driven leader with a distinguished career in Customer Success Management.Leader in directing and mentoring teams and customer success professionals, consistently exceeding targets. Priority management has always been my primary focus and I am instrumental in customer success management, utilizing strong interpersonal skills, and collaborative approach to build relationships and drive results. Throughout my professional history, I have managed multiple high-profile accounts, leveraging strong communication and negotiation skills to achieve mutual success.I am technically proficient at MS Office Suite | Gainsight | Salesforce | Microsoft PowerBI | Tableau | IncortaAmongst my many other talents, Customer Service & Success | Quality & Compliance Control | Business Operations Management | Strategic Planning & Execution | Team Building & Leadership | Key Account Management | New Business Development | Customer Satisfaction & Retention | Client Relationship Management | Client & Stakeholder Engagement | Cross-functional Team Leadership are my strongest suits.Moreover, I have proven success in strategizing, planning, and implementing proactive customer success initiatives with focus on increasing customer satisfaction and retention rates.My expertise lies in leading cross-functional teams to develop and implement innovative customer success strategies. I\'m known for utilizing data-driven insights to optimize customer success processes and drive continuous improvement. I have demonstrated success in assessing and promptly resolving issues leveraging customer-first approach.While others take pride in meeting all standards set before them, my passion is delivering service that goes beyond organizational expectations, while creating a win-win scenario for everyone involved!Connect with me today to find out how I’ll make your mission my mission by bringing all of your business objectives into focus!

Experience

1. Customer Experience Operations Manager

   Bugcrowd

   Oct 2025 — Present

Education

• LSU Shreveport

  Master of Business Administration - MBA, Data Analysis

• The Art Institutes

  Associate of Arts and Sciences - AAS

• The Art Institutes

  Bachelor of Fine Arts - BFA, Digital Media Production

Skills

• Process Improvement
• Management
• Team Building
• Growing Accounts
• Team Leadership
• Business Process Improvement
• Executive Relationships
• Customer Service
• Sales
• Organizational Development
• Business Development
• Strategic Planning
• Technical Support
• Project Management
• Business Analysis
• Creative Strategy
• Leadership
• Account Relationship
• Strategy
• Program Management