Ashley Zimny

About Ashley Zimny

With a strong background in customer relationship management and a passion for helping clients achieve their goals, I have thrived as a Customer Success Manager for the past 4 years. I now am one of the managers for both customer success and Microsoft transfers. I specialize in onboarding, training, and supporting customers to ensure they maximize the value of our products. My proactive approach and excellent communication skills enable me to build lasting relationships and drive customer retention. I am committed to delivering exceptional service and contributing to the growth and success of both my partners and my company.As a previous dedicated Retail Store Manager with over 10 years of experience, I excel in driving sales, enhancing customer satisfaction, and leading high-performing teams. My expertise lies in inventory management, visual merchandising, and implementing strategic initiatives that boost store profitability. I am passionate about creating a welcoming shopping environment and fostering a culture of excellence among staff. My goal is to leverage my skills to contribute to the success of a dynamic retail organization. I took on the role of the District Trainer and was also in Center of Excellence program to focus on my development and leadership skills.

Experience

1. Manager Customer Success and Transfers Team

   Ingram Micro

   Jun 2025 — Present

Education

• Niagara University

  Bachelor of Applied Science (BASc), Marketing

  2005 — 2007

• Niagara County Community College

  Associate of Science (A.S.), Business Administration and Management, General

  2003 — 2005

• Westwood College - Aurora

  Bachelor of Applied Science (BASc), Fashion Merchandising

  2008 — 2010