Ashley Whiteside

About Ashley Whiteside

I have over 15 years of experience in the telecommunications industry. Some of my professional qualifications are: • Strong knowledge of business products and solutions.• More than 10 years of analyzing customer needs and delivering on business objectives.• Over 10 years of project management experience.• Diverse background across multiple channels within the business. All opinions are of my own.

Experience

1. Senior Account Manager - Small Medium Business

   Verizon Business

   Jan 2023 — Present · Sioux Falls, SD, US

   Point of contact for one of Verizon\'s largest Indirect Agents within assigned territory for business sales.• Work with Agents to conduct financial analysis of customer accounts.• Foster relationships with Agents while collaborating with other Account Managers.• Collaborated with Agent Leadership on both Verizon and Agent goals.• Assist Agents with creating Verizon’s desired customer experience.• Provide pre and post-sales support to ensure customer satisfaction.• Maintained current knowledge of policies and systems used to help Agents.• Educating and exciting agents while leveraging business solutions.• Tracking and reporting progress through sales force automation tools.• Strong presentation skills in a face to face and virtual environment.• Ability to implement feedback and tailor your approach for success.• Utilizing solutions-based selling techniques to solve business problems for your customers.

Skills

• Relationship Building
• B2b
• Relationship Management
• Product Marketing
• Business Development
• Wireless
• Sales Operations
• Customer Retention
• Account Management
• Business Process Improvement
• Solution Selling
• Sales
• Cellular Communications