Ashley Tow Perales
Account Manager @Checkr, Inc.
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WORK HISTORY
Account Manager @Checkr, Inc.
San Francisco, CA, US
Drive customer retention and revenue growth by cultivating strong relationships with existing clients- Identify opportunities for upselling or cross-selling additional products or services to current customers- Responsible for overseeing 100+ Mid Market & Lower Enterprise Accounts ranging from $60k-$500k+ account renewals, ensuring adherence to contract terms, addressing any outstanding payment shortfalls, and expansion opportunities- Act as a primary point of contact for clients, providing timely and effective communication and support- Collaborate and partner with internal teams such as customer success, sales, marketing, and product development to ensure client satisfaction and retention- Onboard, train and support BPO team made up of 10 account managers who currently manage current customers ($10k-$90k) with product enablement, Checkr operations, and customer escalationsAccomplishment- 2025 Revenue Attainment: 104.2%- 2024 President\'s Club
EDUCATION
San José State University
Bachelor's degree, Kinesiology & Dance
San José State University
Bachelor's of Arts, Dance
San José State University
Bachelor's of Science, Kinesiology
James Logan High School
High School Diploma
ABOUT ASHLEY TOW PERALES
With a decade+ of experience in sales, marketing, and events, I currently serve as an Account Manager at Checkr, Inc, a leader in delivering modern, and compliant background checks tailored to businesses of all sizes. In this role, I am dedicated to refining customer experiences, managing strategic upsells, overseeing renewal processes, and sharing valuable industry insights, all while ensuring strict compliance with regulatory standards.I\'ve developed a robust skill set focused on nurturing relationships, crafting strategic solutions, and managing projects from start to finish. Whether as an individual contributor or leader, I\'ve enjoyed guiding teams to excel in sales, provide exceptional customer experiences, and execute their efforts at a high level. I am a quick learner, meticulous in detail, and spirited in every task I undertake
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