Ashley Springs
Senior Medicare Enrollment Specialist | CMS Compliance | Enrollment Operations & Team Support
- Role
- Enrollment Specialist i at Sentara Health
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Ashley Springs
Healthcare enrollment professional with over a decade of experience supporting Medicare Advantage, PACE, and clinical healthcare operations. I specialize in enrollment accuracy, eligibility verification, and CMS-compliant processing in high-volume, highly regulated environments.Throughout my career, I’ve worked at the intersection of operations, compliance, and member experience—processing enrollments and disenrollments, reconciling CMS data, resolving discrepancies, and ensuring applications are complete, accurate, and audit-ready. I’m known for my attention to detail, strong regulatory judgment, and ability to navigate complex enrollment scenarios while meeting strict timelines.Beyond day-to-day enrollment work, I’ve contributed to reporting, reconciliation, and quality assurance efforts, and I’ve supported onboarding and training of new team members to ensure consistency and accuracy across enrollment operations. Earlier in my career, I built a strong clinical and front-office foundation, which allows me to communicate clearly with members, providers, and internal stakeholders alike.I’m most effective in roles where precision, accountability, and process matter—supporting enrollment teams that value compliance, collaboration, and continuous improvement. I’m currently seeking opportunities as an Enrollment Specialist or Enrollment Team Lead within a healthcare organization where I can continue to grow, contribute, and help deliver a seamless member experience.
Experience
Enrollment Specialist i
Sep 2025 — Present · US
Managed all aspects of enrollment, ensuring accurate data entry and effective communication with members and employers. • Researched and responded to inquiries regarding eligibility, providing exceptional customer service. • Collaborated with internal teams to enhance the enrollment process and improve overall service quality.
Education
Brookstone College-Greensboro
Diploma, Medical/Clinical Assistant
2012 — 2013
South University
Associate's degree, Physical Therapy/Therapist
2016 — 2018
Guilford Technical Community College
Associate of Arts - AA
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