Ashley S.
Strategic Customer Success Manager @KORE
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WORK HISTORY
Strategic Customer Success Manager @KORE
Developing and managing the entire customer journey to build loyalty and long-term relationships with Platinum customers.• Monitoring customer health and usage metrics to proactively identify opportunities for upselling, cross-selling, and increasing product adoption.• Guiding new customers through the onboarding process and conducting regular training sessions to ensure success.• Acting as the primary advocate and point of contact for a portfolio of Platinum customers, ensuring a superior customer experience.• Conducting regular check-ins and Quarterly Business Reviews (QBRs) to gather insights and make data-driven improvements.• Serving as the voice of the customer internally to influence product, sales, and marketing teams based on client feedback.• Driving continuous improvement initiatives to streamline processes and enhance customer satisfaction.
EDUCATION
Fanshawe College
Business Administration Marketing
Nipissing University
Bachelor of Commerce (B.Com.)
ABOUT ASHLEY S.
Accomplished and results-oriented professional with 10+ years of extensive experience spearheading complex projects and cultivating valuable client relationships. Proven track record of delivering exceptional results through strategic planning, cross-functional collaboration, and a relentless commitment to exceeding expectations. Adept at optimizing processes, driving revenue growth, and consistently ensuring client satisfaction. Known for a dynamic leadership style that motivates teams to achieve their highest potential while consistently meeting and surpassing organizational objectives. Looking to leverage extensive expertise and passion for excellence to drive transformative outcomes for a forward-thinking organization.
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