Ashley Robinson

Client Success Director @Aspirion

Build and manage ongoing professional relationships with clients and stakeholders- Analyze trends and report on key performance indicators- Provide insights to help drive consistent performance outcomes- Identify cross-selling opportunities- Communicate with clients to resolve escalated processing/protocol issues- Conduct performance reviews and executive business reviews with clients- Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution- Identify and assess client needs to exceed expectations- Collaborate internally to identify trends and provide strategic insights and recommendations- Ensures account projects are being worked in a time fashion- Creates process for obtaining information and resolving issues with client