Ashley Ring
Onboarding Manager, Canada @Toast
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WORK HISTORY
Onboarding Manager, Canada @Toast
Toronto, ON, CA
I\'m helping restaurants across Canada adopt the #1 POS system for restaurant operations!My Core Responsibilities- Running the Canadian Onboarding team, leading in all aspects to deliver consistent market growth- Establishing plans and strategies to accelerate onboarding and adoption of Toast across Canada- Overseeing and managing a team of high-performing Onboarding Consultants- Developing and coaching a growing a team- Providing implementation and onboarding expertise to inform an ever evolving process- Managing cross-functional relationships and facilitating interior growth- Metrics and KPI adherence- High-touch customer escalations and resourcing
EDUCATION
Wilfrid Laurier University
Bachelor of Arts (B.A.), English Language and Literature, General
ABOUT ASHLEY RING
Ashley is a dedicated and driven leader with a proven ability to manage others, scale business operations, and meet critical strategic goals seamlessly. Over the course of her career, Ashley has personally overseen the training, integration, technical support, and management of many successful software implementation projects. She\'s built teams, restructured and optimized operations, provided mentorship, and has driven tremendous organizational success through critical product engineering projects.Ashley started out in the SaaS space by providing technical and application based customer support in the client services department at Book4time Inc, and quickly discovered a natural aptitude for training and building organizational processes. With her outstanding communication and interpersonal skills she develops meaningful relationships with clients and can impart software application knowledge with ease, whether through technical support or interactive training sessions. An exciting opportunity to play a crucial role on the client services and implementation team at VersaPay Corporation was presented to Ashley in 2012 where she used her diverse skill set to grow and maintain a stellar implementation program, eventually scaling and leading a team of Client Success Managers as well.Ashley joined Owl Practice in January 2018, a leading provider of practice management software for clinicians, where she has helped grow the team exponentially and provides operational organization and structure for future scale. She has overseen and managed the ongoing product roadmap, written detailed feature specifications for development projects, enacted critical development process changes and understands that world class software requires world class devotion to customer needs.As of April 2024, Ashley is the Chief Operating Officer at Zūm Rails where she is dedicated to leading further growth and success in open banking.Challenges excite Ashley, and she is always eager to engage new opportunities. Some of her core skills include: mentorship and leadership growth coaching, operational scaling, project management, developing software-based training strategies, creating and producing instructional user videos, providing customer support, mapping workflows, documenting implementation processes, and implementing effective KPIs for cross-functional teams.
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