Ashley Rico
Crew Member @Baskin-Robbins
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WORK HISTORY
Crew Member @Baskin-Robbins
Fontana, CA, US
As a Crew Member at Baskin Robbins, I deliver customer service both face-to-face and over the phone, handling hundreds of interactions daily. I regularly manage escalated situations, resolving challenges with professionalism and empathy to maintain customer satisfaction and loyalty.I also ensure operational efficiency by overseeing inventory—placing timely orders, monitoring product rotation, and minimizing waste. I successfully guided health inspections, maintaining top safety standards and earning consistent “A” grades. In addition, I collaborate directly with customers to design personalized cake orders, tailoring each one to their preferences and ensuring accuracy and satisfaction.
EDUCATION
California State Polytechnic University-Pomona
Bachelor of Arts - BA
ABOUT ASHLEY RICO
Aspiring attorney with a focus on criminal prosecution and business contract law. I earned my Bachelor of Arts in History with a minor in Political Science from Cal Poly Pomona in May 2025 and plan to begin law school in Fall 2026.Through my academic achievements and professional experience, I’ve built a strong foundation in research, critical analysis, and communication, along with organizational and administrative expertise. From managing campus outreach programs to providing exceptional client service in fast-paced environments, I’ve developed the ability to balance precision with empathy—skills I intend to carry into the legal field.I am especially passionate about using my background in history and political science to better understand the legal system, advocate effectively, and serve my community. My career goal is to pursue a path in criminal prosecution or business law, where I can combine sharp analysis with dedication to fairness and justice.
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