Ashley Reed

Associate Director - Technology Support (Crb IT) @WTW

Colchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2023 — Present

Associate Director - Technology Support (Crb IT) @WTW

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Ipswich, GB

I am managing some of WTW’s most business-critical cloud applications, utilised by thousands of users across every continent. I am responsible for BAU application support ensuring business critical applications operate within Service Level Agreements. Working closely with Service Management Leads and Vendors, both on and offshore, to ensure the proper support of the client technologies.

EDUCATION

2007 — 2009

Colchester Institute

BTEC National Diploma for IT Practitioners

2002 — 2007

Thurstable School

High School

SKILLS

Microsoft OfficeRemote User SupportMajor Incident ManagementAndroidActive DirectorySymantec BackupWindows ServerItil V3 Foundations CertifiedWindows Xp ProBlackberry Enterprise ServerItilComptia Network+ CertifiedAntivirusComptia a+ CertificationIT OperationsIncident ManagementWindows XpTechnical SupportHardware SupportCitrixIosWindows 7Microsoft ExchangeIT Service ManagementMicrosoft Sql ServerOn SiteIT Service DeliveryProblem ManagementService OperationsItil Certified

ABOUT ASHLEY REED

Associate Director - Technology Support (CRB IT) at WTW

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Ashley Reed — Associate Director - Technology Support (Crb IT) at WTW in Colchester, GB | Unifers