Ashley Gill Reed
Onboarding Implementation Specialist @ OneCloud | Customer Onboarding, Project Management, Trainer
- Role
- Onboarding Implementation Specialist - Project Manager & Trainer at OneCloud
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ashley Gill Reed
With a strong foundation in customer success and over 11 years of diverse professional experience, I am currently an Onboarding Implementation Specialist at OneCloud. My mission is to empower new customers to achieve long-term success by ensuring a seamless onboarding process aligned with their unique goals. By fostering collaboration with Sales, Customer Success, and Product teams, I aim to optimize satisfaction and drive product adoption. I am committed to bridging gaps, delivering value, and creating positive customer experiences. At OneCloud, I manage end-to-end customer onboarding with a focus on efficient setup, tailored training, and goal-driven implementation. By leveraging tools like Zoho Desk, Zoho CRM, and Zoho Projects, I facilitate smooth transitions and equip customers with best practices to maximize the potential of their SaaS solutions. My dedication to collaboration and process enhancement supports successful outcomes and strengthens customer relationships.
Experience
Onboarding Implementation Specialist - Project Manager & Trainer
Jun 2025 — Present · Charlotte, NC, US
Managed the onboarding process for new customers, ensuring a seamless experience from initial setup to configuration. • Collaborated with Sales, Customer Success, and Product teams to enhance customer satisfaction and streamline transitions. • Conducted training sessions to empower customers with product knowledge, maximizing adoption and ROI.
Education
Queens University of Charlotte
Masters in Educational Leadership, Educational Leadership and Administration, General
2017 — 2019
Elon University
Bachelor of Arts - BA
Elon University
Elementary Education, Business Administration
2008 — 2012
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