Ashley R.

Experience Manager @Live Nation Entertainment

Tampa, FL, US

MidFlorida Credit Union Amphitheatre• Manage a team of Guest Ambassadors, ensuring they have the proper knowledge of venue operations to answer any questions from guests.• Attend bi-weekly meetings with the operations manager to discuss guest feedback, identify common issues, and plan how to improve the fan experience. • Plan and facilitate ongoing employee appreciation efforts and events, such as Rockstar Of The Show and Years Of Service awards.• Create the monthly employee newsletter.• Coordinate with the general manager and operations manager to ensure a smooth and successful day of show for the fans and crew.