Ashley Phillips
Process Support Specialist @United States Postal Service
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WORK HISTORY
Process Support Specialist @United States Postal Service
New York, NY, US
Evaluates operational service, performance, and programs to support processing operations and identify opportunities for improvement.* Updates and develops sort plans in alignment with operational requirements (e.g, staffing, processing volume, transportation schedules) to increase productivity and service performance. Communicates with leadership and stakeholders to ensure operational precision.*Analyzes operational data and machine run plans (e.g, Intelligent Plan Generator [IPG]) to identify trends and areas for improvement. Provides status updates and identifies actionable recommendations based on analytics (e.g, InformedVisibility).* Initiates and coordinates improvements in staffing and equipment utilization, mail flow, quality control, and procedures to optimize productivity. Coordinates and optimizes complement against machine run plans to ensure staffing is in alignment with processing schedules. Communicates with cross functional stakeholders and union representatives to provide updates and ensure compliance with Postal policy and contractual agreements.* Implements new programs to ensure that methods, standards and procedures are within established specifications. Collaborates with stakeholders on the design, updates, and precision of the Facility Operating Plan for new and existing facilities.* Conducts observations of processing operations to ensure safe and efficient work practices are utilized and coordinates resolution of identified concerns.*Assesses mail conditions by conducting floor audits to identify mail delays and ensure accuracy of mail counts.
EDUCATION
CUNY Hostos Community College
Community Health Courses, Community Health
CUNY School of Professional Studies
Master of Business Administration - MBA, Business Administration and Management, General
Charter Oak State College
Bachelor’s Degree, Marketing
University of Phoenix
Master of Health Administration, Health/Health Care Administration/Management
John Jay College (CUNY)
Financial Forensics and Fraud Investigation
ABOUT ASHLEY PHILLIPS
With a diverse background in program management, managing high-level projects, office operations, and stakeholder engagement, I bring a strong track record of efficiency, leadership, and strategic execution. My ability to oversee large-scale projects—including a $15 million flood renovation, office consolidations, and closures, demonstrates my expertise in handling complex logistics, procurement, and facility management.In my previous role as Assistant Director, ScrumMaster at the College Board, I was responsible for coordinating office operations which included high stakes meetings with senior executives, managing frontline workflows, and overseeing facility maintenance and procurement. I successfully led training workshops, staff evaluations, and compliance tracking, ensuring that all administrative and operational tasks were executed with precision. Additionally, I have experience supervising staff, implementing policies to improve efficiency, and maintaining a professional front-office environment that fosters exceptional client service. I served as the first point of contact for operational and administrative matters. I collaborated with property managers and facility vendors, oversaw space management, and provided logistical support for office-wide functions and engagement events. My role required maintaining detailed records, managing budgets through pivot tables and reports, and ensuring compliance with internal policies.During my tenure as Program Manager & Coordinator of Advocacy & Outreach at GMHC, I supervised and evaluated staff, volunteers, and interns, and cultivated relationships with community partners and government agencies to promote healthcare access and housing support. I developed strategic community initiatives and coordinated outreach events, enhancing program visibility and engagement. My experience in hiring, training, and professional development aligns perfectly with the responsibilities of overseeing intake staff and coordinating their ongoing growth. I worked with justice impacted individuals as well as immigrants providing program resources to healthcare, housing, education and mental Health. My ability to multitask in a fast-paced environment has been demonstrated in various roles, including managing scheduling, intake, case management coordination, and office supply procurement. I am also highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Being proficient in Spanish, I am adept at engaging with diverse teams and clients, ensuring clear communication and inclusive service delivery.
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