Ashley Pealling
Service Delivery Manager @Uptime
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WORK HISTORY
Service Delivery Manager @Uptime
Three Bridges, GB
SKILLS
ABOUT ASHLEY PEALLING
Service Delivery with a bias for building teams that stick.Seven years at Uptime, three roles, one constant: turning fragmented support into cohesive units that handle complexity without losing their heads.Currently embedded in a 42+ engineer helpdesk spanning three regions, working closely with our US Regional Manager and our New Zealand SDM. ITIL-backed, ISO 20071-aware, but the part that actually matters is hiring well and getting out of the way.Still hands-on with the stack I grew up on, M365, AD, Exchange, WinServer, VMware, Azure etc - but my real work is in the 1:1s, the escalation patterns, and spotting the people who\'ll run the place better than I can in two years\' time.
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