Ashley Parker

Head of Professional Services @Thrive

As the Head of Professional Services, I lead a team of Implementation, Technical, and Platform Specialists, delivering solution-focused services throughout the customer lifecycle. Reporting directly to the COO, my role is pivotal in shaping and executing our professional services strategy, driving innovation, and significantly contributing to revenue growth and customer advocacy- Strategic Development & Revenue Growth: Spearheaded two new service offerings and developed a comprehensive professional services strategy centred on the customer lifecycle, driving substantial new Annual Recurring Revenue- Cross-functional Collaboration: Collaborate with Sales, Customer Success, Project Management, Marketing, and Customer Support to design and deliver structured service offerings with clearly defined scope and efficient delivery methods- Implementation & Technical Integration: Lead implementation and integration strategies to ensure that projects consistently meet high standards of customer satisfaction, adhere to timelines, and stay within budget- Additional Services: Established a new platform administration service, providing customers with enhanced support and resources to maximise platform value.Performance Metrics: Define and monitor KPIs to showcase our impact on customer satisfaction, retention, and revenue growth- Team Leadership: Inspire and mentor a high-performing team, fostering a customer-centric culture and supporting ongoing professional development.