Ashley N.
Program Operations & Customer Experience | Bridging Human-Centered Design, IT, and Delivery | Active DOD Secret Clearance
- Role
- Knowledge Manager at Insight Global
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Ashley N.
I’m a customer-focused professional with experience supporting complex initiatives, managing projects across stakeholders, and helping teams move from ambiguity to clear, actionable outcomes. I’m at my best when I’m problem-solving alongside customers, coordinating efforts across teams, and ensuring work stays aligned with both immediate needs and long-term goals.My strengths are in customer success, project coordination, and learning enablement. I have a strong ability to translate information, ask thoughtful questions, and support adoption by meeting people where they are. I’m often the person who brings structure to fast-moving environments—tracking progress, identifying risks, and helping teams stay focused on what matters most.I’m naturally curious and enjoy learning new systems, tools, and frameworks, especially in technical or regulated environments. I approach new domains with humility, discipline, and a growth mindset, and I value teams that invest in coaching, knowledge sharing, and continuous improvement.I’m motivated by work that is mission-driven, collaborative, and impact-oriented—where customer trust, thoughtful delivery, and practical problem-solving are essential to success.
Experience
Knowledge Manager
Aug 2025 — Present
Education
Liberty University
Master's Degree, Social Work
2027
Liberty University
Master of Science - MS
University of Maryland Baltimore County
Bachelor of Arts - BA, PSYCHOLOGY
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