Ashley Morris

About Ashley Morris

Experienced Operations Manager with a demonstrated history of working in the entertainment industry. Skilled in Catering, Operations Management, Coaching, Event Management, and Team Building. Strong operations professional with a Associate of Science - AS focused in Logistics, Materials, and Supply Chain Management from Lone Star College.

Experience

1. General Manager Subject Matter Expert Gaming and Amusements

   Main Event

   Jan 2009 — Present · Baton Rouge, LA, US

   Operations Specialist Support in 7 New Center Openings- Trained and validated over 50+ Managers- Developed hourly employees into future managers - 4 direct reports promoted from within- Proven track record of increasing revenue over prior year by 5%+- Subject Matter expert Gaming and Amusements - Extensive knowledge in AvT on gaming payout system with redemption- Recruit, select, train, assign, schedule, coach, counsel a team of 130+- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions- Contribute operations information and recommendations to strategic plans and reviews; productivity, quality and customer-service standards; resolve problems; complete audits; identify trends- Forecast requirements; analyze variances; initiating corrective actions- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations- Accomplish operations and organization mission by completing related results as needed- Meet or exceed operations labor budget expectations- Manage staff levels, wages, and hours- Manage relationships with key operations vendors- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints- Communicate all operating policies and/or issues at department meetings

Education

• University of Houston-Clear Lake

  Bachelor of Applied Science (B.A.Sc.)

  2009 — 2014

• Alvin Community College

  Associate of Science (A.S.)

  2007 — 2009

• Lone Star College

  Associate of Science - AS

  2017 — 2018

Skills

• Catering
• Income Statement
• Event Planning
• Menu Development
• Employee Training
• Management
• Team Building
• Process Scheduler
• Hospitality
• Customer Satisfaction
• Event Management
• P&L
• Marketing
• Inventory Management
• Coaching
• Hiring
• Restaurants
• Food & Beverage
• Customer Service
• Operations Management
• Restaurant Management
• Hospitality Management
• Budgets