Ashley Mason
E-commerce specialist | Expert Schmoozer 😏 | Jokester | Growing businesses from 0 to 6 figures
- Role
- Head of Sales and Customer Success at Shopify
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Ashley Mason
Results-driven Senior Account Executive with a passion for tech and a history of driving…
Experience
Head of Sales and Customer Success
Dec 2012 — Present · Los Angeles, CA, US
Developed and launched a new product line generating in sales within the first year. Boosted revenue by 21% through strategic customer outreach across social media, email, live chat, and phone. Consistently achieved six figures in sales with year-over-year growth, leveraging social media for organic customer acquisition. Led a 5-person cross-functional team, fostering a customer-centric support culture and enhancing satisfaction by 18% in 2 months. Implemented a customer loyalty program, driving a 32% increase in customer retention.
Education
Franklin High School
High School Diploma
Los Angeles City College
Bachelor of Arts - BA, Fine/Studio Arts, Business
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