Ashley Luke

About Ashley Luke

Enthusiastic, driven, and dedicated professional with a proven track record of excellence. Experience over 16+ years that spans over Inside Sales, Outside Sales, Customer Excellence, Transformation, Integration, project development, and Operations. Over 15+ years of management, including managing multi leadership levels.

Experience

1. Sr Director of Customer Excellence & Inside Sales

   Stanley Black & Decker, Inc.

   Jan 2022 — Present

   Lead cross functional team that spans over all levels of Customer Service, Inside Sales, Licensing, & On-Site / Remote Services- Point person and leader for integration and mergers between businesses- Directly manage continuous improvement projects across Customer Excellence through the leading of Kaizens and other project methodology - Work closely with Commercial Team to forecast order rates and adapt to changing needs of customers- Design and transform processes to improve efficiency and overall customer experience- Maintain a call center of excellence with a week over week maintained NPS of 5.8+- Manage the Parts Sales Team that covers $6M+ annually; driving a customer quality rating of 99% for 2023

Education

• The University of Georgia

  Bachelor of Science (BS), Communications

  2006 — 2010

Skills

• Microsoft Excel
• Organizational Effectiveness
• Salesforce.com
• Training
• New Business Development
• Management
• Team Building
• Customer Service Operations
• Sales Management
• Team-Oriented
• Highly Motivated Self-Starter
• Project Management
• Advertising
• Crm
• Customer Service Management
• Team Management
• Corporate Communications
• Public Speaking
• Communication Skills
• Sales Operations
• Customer Service
• Account Management
• Team Leadership
• Leadership
• Marketing Communications
• Inside Sales Management
• Business Development
• Psychology
• Strategy
• Microsoft Office
• Sales
• Key Account Management