Ashley Lesieur

About Ashley Lesieur

I am a service-driven professional with over seven years of leadership experience guiding teams toward growth, engagement, and excellence. In my current role as Service Supervisor, I lead a team of 15, mentor individuals through one-on-one coaching and strengths-based development, and create inclusive environments where every member is empowered. My commitment to equality, service, and making a meaningful difference drives me as I transition into an aspiring mental health counselor—where I will bring my coaching expertise, trauma-informed mindset, and dedication to social justice to support marginalized communities and foster healing and resilience.

Experience

1. Service Supervisor

   CSAA Insurance Group

   Apr 2025 — Present · Las Vegas, NV, US

   Led a team of 15 agents, conducting bi-weekly one-on-one coaching sessions with each team member to support both personal growth goals and company objectives.Promoted two team members and helped one team member secure an internal gig within the company, demonstrating commitment to individual career development.Maintained team metrics at or exceeding company-set goals, reflecting effective leadership and accountability.Designed monthly team-building activities to strengthen rapport, foster collaboration, and build a strengths-based culture.Created “champion” roles within the team, empowering agents to lean into their strengths, take on leadership tasks, and build their leadership potential.Organized two in-person, cross-departmental events to bring together employees from different teams and departments, enhancing engagement, knowledge-sharing, and community.

Education

• University of Northern Iowa

  Bachelor of Arts (B.A.), Psychology

  2007 — 2010

• Walden University

  Masters of Science, Mental Health Counseling/Counselor

Skills

• Teamwork
• Loss Prevention
• Customer Experience
• Appointment Generation
• Relocation
• Phone Etiquette
• Telephone Skills
• Merchandising
• Social Networking
• Deal Closure
• Visual Merchandising
• Distribution Center Operations
• Inventory
• Inventory Management
• Inventory Control
• Store Management
• Facebook
• Real Estate Development
• Profit
• Hiring
• Critical Thinking
• Retail Sales
• Data Entry
• Filing
• Retail
• Highly Detail Oriented
• Appointment Scheduling
• Time Management
• Cashiering
• Microsoft Word
• Phone Screening
• Process Scheduler
• Microsoft Publisher
• Customer Retention
• Customer Service
• Powerpoint
• Customer Satisfaction
• Advertising
• File Management
• Sales