Ashley Layne Martin

Customer Success Enthusiast | Product Management | Strategic GMV Growth | Operation Mgmt

Role: Client Success Manager at Prepared
Location: Huntsville, AL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Ashley Layne Martin

As a Director of Operations, I monitored revenue projections and identified emerging trends across Discount Divas website and social media platforms. I collaborated with leadership on all teams to ensure communication and cohesiveness across the business. Thanks to my strategic insights and operational excellence, we achieved record-breaking performance and customer satisfaction.Prior to that, I worked as a Product Manager and an Account Strategist Manager at CommentSold, a leading SaaS company for online retailers. I led and motivated a cross-functional team of 16 Account Strategists, providing them with tactical guidance and perspective in all aspects of service delivery. I also worked with Design and Engineering Teams to align product development with envisioned capabilities. I am passionate about finding solutions that drive business growth and value for clients.

Experience

Client Success Manager
Prepared
May 2025 — Present · US
Ensured customer satisfaction by providing comprehensive training on tools and products. • Conducted onsite visits to strengthen client relationships and address their needs. • Generated pipeline through upsells and renewals, focusing on usage metrics and adoption. • Collaborated with cross-functional teams to enhance customer experience and product engagement.

Education

The University of Alabama in Huntsville
Bachelor of Arts (B.A.), Political Science
2011 — 2015
Calhoun Community College
Emergency Medicine
2007 — 2009

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
a•••••••@prepared911.com
Personal email
•••••@•••••.com
Direct dial
+14•••••••03

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Ashley Layne Martin

Experience

Client Success Manager

Education

The University of Alabama in Huntsville

Calhoun Community College

Find verified contacts for anyone on LinkedIn