Ashley Jones

About Ashley Jones

As a Customer Success Manager, I am a highly organized and customer-focused professional with a proven track record of delivering exceptional service and achieving customer satisfaction. With several years of experience in the industry, I possess a deep understanding of customer needs and expectations, and I am adept at building strong relationships with clients to ensure long-term success.My expertise includes managing customer accounts, resolving issues and complaints, and identifying opportunities for upselling and cross-selling. I am skilled in developing and implementing customer success strategies, analyzing data to identify trends and areas for improvement, and leading cross-functional teams to ensure seamless service delivery.With excellent communication and interpersonal skills, I excel at building rapport with clients, colleagues, and stakeholders at all levels. I am passionate about helping customers achieve their goals and am committed to delivering the highest level of service at all times. As a dynamic and results-driven professional, I am confident in my ability to drive customer success and deliver exceptional results.

Experience

1. Program Project Analyst

   Amentum

   Sep 2024 — Present

   Merger with Jacobs

Education

• University of Phoenix

  Master of Business Administration - MBA, Business Administration and Management, General

• Prairie View A&M University

  Bachelor of Science - BS, Criminal Justice and Corrections