Ashley Healy

About Ashley Healy

Welcome! I\'m Ashley, A dynamic professional with over 7 years of experience in project management and customer success, known for exceptional leadership, strong communication skills, and the ability to quickly adapt to new tools and technologies, including Salesforce CRM, Civil 3D AutoCAD, Primavera P6, and Microsoft Project to optimize customer engagement and support. My career journey has been fueled by a passion for people, process, and delivering exceptional results. I thrive in environments that challenge me to think creatively, solve complex problems, and drive operational excellence. Here are some highlights from my career: 1. Managed and delivered complex, multi-phase projects under budget and ahead of schedule by leveraging strategic planning, meticulous scheduling, and proactive risk management techniques in the construction industry. Played a pivotal role in cross-departmental initiatives, effectively bridging gaps between teams to drive unified project goals and customer-centric solutions. Acted as an advocate for customers, ensuring their needs and feedback were communicated and addressed within the organization, leading to higher satisfaction and loyalty. Provided mentorship and training to team members, fostering a culture of continuous improvement and professional growth within the organization. Designed and executed upsell campaigns tailored to customer needs, resulting in a substantial increase in additional revenue and enhanced customer satisfaction through value-added services. I’m passionate about driving results and creating positive impacts. Whether it\'s through improving project management processes, enhancing customer success strategies, or leveraging new technologies, I’m always looking for ways to add value and make a difference. Let\'s connect if you share a passion for excellence and innovation. I\'m excited to explore opportunities where I can contribute my skills and experience to help your organization succeed.

Experience

1. Benefits Specialist

   The Hartford

   Nov 2024 — Present · Atlanta, GA, US

   Process and manage STD, LTD, ADA, and FMLA claims, reviewing medical records and documentation to determine eligibility and coverage in compliance with federal and state regulations.• Promoted within 5 months for driving operational improvements, including helping reduce claim processing time by 25% through process optimization and proactive communication strategies.• Act as the first point of contact for escalated, high-complexity files involving benefit denials, appeals, and customer concerns; resolve issues through fact-finding and empathy.• Maintain a 98% customer satisfaction and effort score by consistently exceeding service benchmarks, leveraging claimant feedback and post-interaction surveys to enhance overall experience and drive continuous improvement. • Authorized time-sensitive payments with 100% accuracy, directly supporting claimant satisfaction and contributing to a 15% reduction in payment-related escalations.• Conducted live case walkthroughs and systems training, resulting in a 40% improvement in trainee confidence scores based on post-session surveys.• Coordinated with physicians and HR teams on sensitive claims, resulting in a 98% approval accuracy rate and minimizing appeals.

Education

• Georgia State University Perimeter College

  PSYCHOLOGY

  2015