Ashley H.

About Ashley H.

I manage high-value, time-critical global accounts where operational precision and client…

Experience

1. Account Manager

   gategourmet

   Jun 2022 — Present · Atlanta, GA, US

   Serves as the primary liaison for three major international airline accounts, overseeing day-to-day operations, service delivery, and client satisfaction across all flight activities• Strengthens client relationships through consistent communication, operational transparency, and a solutions-oriented approach that drives measurable improvements in service performance• Manages cross-functional teams across operations, logistics, and customer service to ensure accurate and timely delivery of daily flight catering requirements• Develops and tracks customer-specific KPIs, preparing weekly and monthly performance reports for the commercial and executive leadership teams to ensure service excellence and continuous improvement• Designs standardized processes to ensure compliance with airline-specific quality, safety, and food handling standards• Leads daily client update sessions, ensuring operational alignment and timely issue resolution for all active flights• Oversees inventory management and reporting processes, ensuring data accuracy, cost control, and compliance

Education

• Georgetown High School

  Diploma

  2005 — 2009

• Art Institute of Atlanta

  Bachelor of Arts (B.A.), Fashion Retail & Management

  2009 — 2013