Ashley Gonzalez

About Ashley Gonzalez

Hi, I’m Ashley—a dedicated professional with a Bachelor of Arts in Economics from San Jose State University. With a solid foundation in sales operations, deal desk, and order management strategies, I am passionate about driving growth in SaaS B2B environments. My expertise lies in optimizing processes and supporting cross-functional teams to enhance operational efficiency. Professional Experience:Sales Operations Specialist at DigiCert, Inc: Advised sales teams on deal structure, pricing, product, order management, and commercial terms for non-standard deals. Reviewed incoming non-standard deals for accuracy with cross-functional departments such as sales, sales management, legal, finance, and compliance, while enforcing corporate approval matrices and policies. Taught sales and sales leadership best practices for Apttus CPQ, Salesforce Lightning, and new contract types. Monitored multiple queues to ensure prompt turnaround on pricing approvals, contract edits, and purchase order requests for finance. Supported over 100 sales reps across the United States, Canada, and LATAM regions. Presented deal updates to Sales and Sales Operations leadership and analyzed error messages with Apttus and Salesforce developers.Sales Operations Analyst at Demandbase: Specializing in Deal Desk and Order Management functions, including processing purchase orders, managing Salesforce CPQ and Ironclad inquiries, and providing data clean-up and reporting support across Finance, Legal, Ad Operations, Customer Success, Sales, Sales Development, Account Executives, and Renewals teams.Sales Operations Associate & Analyst at NK Technologies: Elevated from an Associate to Analyst within a year. Responsibilities included managing customer inquiries, processing orders, and collaborating with engineering, manufacturing, marketing, and finance teams. Also handled cold calling and quote management.Sales Associate at Sage Intacct: Developed skills in data cleaning, company and contact research for SFDC database management, lead routing, territory management, and executive-level outreach. Skills & Expertise:Proficient in Salesforce CPQ (Configure, Price, Quote), Apttus CPQ, Ironclad CLM (Contract Lifecycle Management), Deal Structuring, Queue Management, Order Management, Cross-Functional Collaboration, Deal Desk Processes, Order to Cash, Change Orders. Future Goals:I am eager to further expand my expertise in order management strategies, Salesforce CPQ, CLM, and business intelligence tools to drive operational excellence and strategic growth.

Experience

1. Order Management Representative

   Zscaler

   Feb 2025 — Present

Education

• San José State University

  Bachelor of Arts - BA, Economics

• De Anza College

  Associate of Arts - AA, Liberal Arts- Social and Behavioral Sciences Empahsis