Ashley Franco
- Role
- Personal Injury Examiner at GEICO
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Ashley Franco
A graduate of the University of Central Florida with a Bachelor of Science in Business…
Experience
Personal Injury Examiner
Nov 2025 — Present · Lakeland, FL, US
Manage a high-volume caseload of Personal Injury Protection (PIP) claims from initial report through resolution. Communicate effectively with policyholders, medical providers, attorneys, and internal departments to ensure timely claim handling. Identify potential fraud indicators and escalate suspicious claims for further investigation. Ensure all claims are handled in compliance with state laws, company policies, and regulatory standards. Meet or exceed performance metrics including claim cycle time, customer satisfaction, and quality assurance scores. Maintain detailed and accurate claim documentation in internal systems.
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