Ashley Engebretson

About Ashley Engebretson

I’m a Customer Success Manager in the automotive logistics industry with 4 years of experience supporting clients, improving processes, and helping teams work better together.At ACERTUS, I act as the bridge between our clients and our operations teams—making sure client needs are clearly understood, priorities are aligned, and solutions are delivered smoothly. I’m known for being easy to work with, detail-oriented, and focused on finding practical solutions that work for everyone involved.I’ve grown my career from Account Representative to Commercial Operations Manager and now to Customer Success Manager, which has given me a strong, well-rounded understanding of both the operational side of the business and the client experience.I enjoy building strong relationships, simplifying complex workflows, and helping teams and clients move toward shared goals.

Experience

1. Manager, Customer Success

   ACERTUS

   Nov 2024 — Present · Wheeling, IL, US

   I specialize in managing relationships with Fleet Management Companies, ensuring seamless project execution and overall account success. I serve as both an advocate for my customers and a liaison for my internal team—helping translate customer needs into actionable strategies. I work to resolve issues promptly, deliver tailored solutions, and align team efforts to exceed customer expectations. My goal is to drive mutual success by fostering collaboration, transparency, and trust.

Education

• University of South Alabama

  Bachelor of Arts - BA, Psychology