Ashley Cool

About Ashley Cool

Performance-driven leader with the ability to manage all aspects of business operations, to include business development, sales/account management, P&L management, team building/development and market growth plans. Adept in driving high-impact strategies that drive programs, promote growth, and maximize profits through the development of operational strategies designed to align goals, enhance competitiveness, spearhead growth, improve offerings, and achieve bottom-line growth. Ability to improve business and maximize efficiency via achievements in operational, program and performance initiatives, cost reductions and internal controls, while formulating strategies to enhance business processes and grow business model. • Operations Management• Strategic Business Planning• Product/Service Sales Mgmt.• Market Positioning/Expansion• New Business Development• Financial/P&L Management • Organizational Optimization• Contracts & Negotiations• Forecasting & Best Practices• Team Building & Development• Cost Analysis & Reduction• Revenue & Profit Growth

Experience

1. Client Success Manager

   REPAY - Realtime Electronic Payments

   May 2023 — Present · US

   Oversee and coordinate activities related to credit unions, ensuring seamless operations and client satisfaction.Serve as the primary point of contact for escalated customer issues, resolving challenges effectively and maintaining positive client relationships.Deliver exceptional, personalized service to clients, ensuring they receive a \"white glove\" experience throughout their interactions with the company.Conduct onsite visits to client locations, fostering strong relationships, understanding their needs, and addressing any concerns in person.Engage in regular business reviews with clients to assess performance, discuss achievements, and identify opportunities for improvement or additional services.Identify and propose additional services that align with clients\' evolving needs, driving upsell opportunities and enhancing overall client satisfaction.Collaborate with sales engineers during the implementation process, ensuring a smooth transition and alignment between client requirements and the proposed solutions.

Education

• Ashford University

  Master of Science - MS, Finance, General

  2011 — 2012

• Everest University-Tampa

  Bachelor of Arts - BA, Business Administration

  2007 — 2009

• University of Florida

  Bachelor of Arts - BA, Mass Communication/Media Studies

  1992 — 1997

Skills

• Small Business
• Series 63
• Team Building
• Lines of Credit
• Financial Analysis
• Budgets
• Credit
• Small Business Lending
• Powerpoint
• Microsoft Excel
• Loans
• Customer Service
• Home Equity Lines of Credit
• Risk Management
• Consumer Lending
• Property & Casualty Insurance
• Series 6
• Commercial Lending