Ashley Cester
Senior Consultant - Employee Experience & Business Effectiveness @CIBC
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WORK HISTORY
Senior Consultant - Employee Experience & Business Effectiveness @CIBC
Lead delivery of enterprise-wide strategic programs, aligning, people, process, and technology to execute scalable, end-to-end solutions that drive business outcomes. Oversaw and advanced a bank-wide onboarding program and communications strategy, embedding continuous improvement, standardizing execution, and accelerating new hire productivity and integration.Played a pivotal role in cultivating a workplace where every voice is heard by leading initiatives to enhance communication channels, gather feedback, and ensure CIBC’s employee’s feel valued through the design, development and delivery of employee strategies. Leveraged enterprise-wide data analytics and employee listening insights to identify improvement opportunities and inform the development of high-impact talent programs.Partnered with senior leadership to redesign and optimize critical employee and client journeys, leveraging data, insights, and technology enablement across Talent Acquisition, Onboarding, Total Rewards, Benefits and Pensions, Recognition, Performance, Talent Development, Separations and Offboarding. Supported the launch of CIBC’s global technology hub in a new region, leading program execution and cross-functional alignment across candidate and employee journeys, communications, and executive engagement to enable innovation, automation, and AI priorities.
EDUCATION
York University
Bachelor's Degree, Communication and Media Studies
Centennial College
Bachelor of Arts, Corporate Communications & Public Relations
SKILLS
ABOUT ASHLEY CESTER
I thrive at the intersection of people, strategy, and transformation.I have built a reputation as a Human Capital and Workforce Transformation Leader who helps organizations navigate complexity, solve ambiguous challenges, and deliver enterprise-wide transformation. With experience spanning a top-five Canadian financial institution and high-performing global retail organizations, I bring a unique combination of human capital expertise, business strategy, operational excellence, employee experience leadership, and change management.A highlight of my career was leading the human capital strategy and employee experience workstream for the creation of CIBC India\'s new Technology and Operations Hub, a strategic investment that will support 3,500+ employees and advance CIBC\'s technology, automation and AI capabilities. Partnering across business units, executive stakeholders, and external partners, I aligned cross-functional teams to design future-state employee and candidate experiences, build the Welcome to CIBC India onboarding program, and establish foundational employee lifecycle strategies. By translating complex requirements into actionable recommendations, I created the strategic proposals for CIBC\'s Executive Leadership Team and helped create the people experience and operations framework supporting one of CIBC\'s largest global growth initiatives.From leading workforce transformation initiatives and designing enterprise employee journeys to optimizing operating models, governance frameworks, and strategic programs, I am passionate about creating scalable solutions that improve both organizational performance and employee outcomes.I am known for bringing clarity to complexity - connecting people, processes, technology, and strategy to solve challenges others overlook and turn ambiguity into action. Whether leading organizational change, enhancing employee experiences, improving operational effectiveness, or driving strategic initiatives, I focus on delivering measurable and sustainable impact.As organizations navigate an increasingly AI-enabled future, I believe the most successful transformations will balance technological innovation with human-centred design. I help organizations build future-ready workforces while maintaining a strong focus on culture, engagement, and business performance.
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