Ashley Broccoli
Driving Operational Excellence Through Scalable Processes, Seamless Implementations, and Strategic Client and Ecosystem Partner Relationships
- Role
- Sr Partner Operations Manager at Sword Health
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Ashley Broccoli
I am an experienced operations and customer success professional in the digital health tech space, specializing in building scalable partner operations, managing complex data flows, and delivering smooth client and channel implementations. My background spans strategic account management and partner operations, with cross‑functional delivery across engineering, data, and product teams. In my recent roles, I’ve managed high‑value client portfolios and led operational programs that support employers, health plans, and global employee benefit partners. I’ve built and standardized data processes, overseen technical implementations such as SSO and API integrations, and developed operating procedures that streamline partner onboarding and ongoing client management. I am known for creating clarity and process improvement for broken systems, collaborating deeply across teams, and ensuring launches land on time and with the right technical precision. My favorite environments are where strategy meets execution, where operational rigor, strong relationships, and thoughtful communication drive meaningful outcomes. Whether navigating channel partner complexities, designing client‑specific data solutions, or expanding digital health benefits internationally, I aim to make the operational side of digital health tech simpler, more scalable, and more effective.
Experience
Sr Partner Operations Manager
Sep 2025 — Present
Manages a portfolio of six channel partners enabling employers and health plans to contract Sword services- Implemented new channel partners and associated employer clients during the 2025 launch season while maintaining on-target technical launches- Partner with channel technical teams to build standardized eligibility, medical, pharmacy, and prior authorization files- Develop and maintain partner playbooks for new and existing partners, highlighting technical setup and post-launch client management- Coordinate with engineering teams on new SSO/API connections and updates.
Education
Simmons University
Master of Science - MS, Nutrition and Health Promotion
2012 — 2013
University of Rhode Island
Bachelor of Science (B.S.), Foods, Nutrition, and Wellness Studies, General
2008 — 2012
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