Ashley Baker
Customer Journey Manager @Lloyds Banking Group
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WORK HISTORY
Customer Journey Manager @Lloyds Banking Group
London, GB
ABOUT ASHLEY BAKER
An experienced Customer Journey manager and business analysis practitioner, adept in business process modelling, requirements gathering and commercial awareness, a proven track record of success across multiple, technical market sectors. Amiable yet driven, diligent with a work ethic honed in the military and based on exceeding customer expectations and giving outstanding support. I have worked within large cyber security programmes at tier 1 financial institutions on cloud vulnerability management, IDAM, container scanning, data security and extensive reporting and stakeholder management workstreams. Previous involvement with cyber security governance controls, risk, internal audit, transformation and automation projects. I am currently working within the Cloud Identity team supporting IGA across GCP and Azure cloud platforms as a Customer Journey manager.Qualified in NCSP Foundations, CISA, BCS CISMP, Prince2, Agile practitioner and CJM bootcamp.
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