Ashley Squire
Head of Client Success @Mission.dev
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WORK HISTORY
Head of Client Success @Mission.dev
Lead client success strategy across a portfolio of tech-forward clients, driving an 80%+ increase in net retention and boosting customer lifetime value- Personally manage and grow a portfolio of strategic accounts, leading onboarding, ongoing client engagement, and identifying upsell and cross-sell opportunities while serving as the primary customer advocate- Implemented KPIs, scalable processes, and proactive support models that enhanced team efficiency and client satisfaction- Developed strategic client engagement frameworks that improved product adoption, increased satisfaction scores, and supported long-term revenue growth while using the voice of the customer- Partner cross-functionally with Sales, Product, Marketing, and Engineering to optimize onboarding, streamline support, and cultivate customer advocacy programs- Conduct regular Executive Business Reviews and structured feedback loops, enabling proactive issue resolution and strengthening executive-level client relationships.
EDUCATION
The University of British Columbia
Bachelor of Arts (BA)
SKILLS
ABOUT ASHLEY SQUIRE
Results driven leader with 10+ years of experience driving client success, business growth, and operational excellence. As Head of Client Success at Mission, I lead a high-performing, cross-functional team focused on enhancing customer experiences, strengthening retention, and delivering measurable business impact.I combine strategic vision with data driven insights, leveraging customer feedback, performance analytics, and industry best practices to design solutions that maximize value and foster longer term partnerships. My expertise spans scaling client operations, building high-trust relationships, and aligning teams to strategic business objectives.I thrive at the intersection of customer experience and business strategy, helping organizations grow by turning client success into a competitive advantage.
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