Ashley Ashish

Research Associate @Ocwen Financial Corporation - Us

Bengaluru, IN

Conduct detailed research and investigation of customer inquiries related to U.S. mortgage servicing accounts, identifying root causes and appropriate resolution pathways.• Analyze loan servicing data and internal system records to ensure accurate case evaluation and compliance with servicing guidelines.• Coordinate with cross-functional teams including operations, compliance, and servicing departments to gather documentation and resolve complex requests.• Prepare structured written responses and maintain detailed documentation of case findings, ensuring adherence to regulatory and service-level timelines (TAT).• Utilize Microsoft Excel and internal servicing platforms to track case status, review account history, and support operational reporting.• Identify recurring servicing issues and contribute insights that support process improvement and operational efficiency.