Ashley A.

About Ashley A.

As an Ability Analyst at The Hartford, I manage and adjudicate various types of claims, including Short-Term Disability, Paid Family Leave, Leave of Absence, and COVID-related cases. I ensure accurate assessment, timely processing, and compliance with company policies and regulatory requirements. I also provide clear and empathetic communication to claimants, addressing their concerns and guiding them through the claim process.I am pursuing my Master of Social Work degree at Our Lady of the Lake University, where I am learning the principles of social justice and advocacy. My passion for social work stems from my desire to empower individuals and communities, facilitating positive change and fostering resilience. I firmly believe in the transformative power of empathy, understanding, and support in enabling individuals to overcome challenges and reach their full potential.I am looking for new opportunities to leverage my skills and knowledge in the field of social work. If you share a similar dedication to social justice and a desire to make a difference, I would welcome the opportunity to connect and explore potential collaborations or opportunities for growth.

Experience

1. Ability Analyst

   The Hartford

   Oct 2019 — Present

   Proficiently managed and adjudicated Short-Term Disability (STD), Paid Family Leave (PFL), Leave of Absence (LOA), and COVID-related claims, ensuring accurate assessment, timely processing, and compliance with company policies and regulatory requirements.Conduct in-depth reviews of medical and documentation evidence to determine claim eligibility, benefit duration, and appropriate compensation for STD, PFL, LOA, and COVID cases.Act as the main point of contact for claimants, providing clear and empathetic communication regarding claim status, requirements, and next steps throughout the claim process, including specialized handling of COVID-related concerns.Collaborate cross-functionally with internal teams, medical professionals, and external vendors to gather necessary information and establish comprehensive case management strategies for COVID claims, fostering efficient and collaborative resolution.Administer benefit payments, coordinating with payroll and finance departments to ensure timely and accurate disbursements to claimants on Short-Term Disability, Paid Family Leave, Leave of Absence, and COVID-related leaves.Utilize data analysis and reporting to identify trends and patterns in claim cases, offering insights for process improvement and enhancing overall operational efficiency, particularly in managing the influx of COVID-related claims.Maintain accurate and up-to-date claim records, ensuring compliance with company policies, industry regulations, and legal requirements regarding privacy and confidentiality, with a special emphasis on managing sensitive COVID-related data.Conduct regular training sessions and workshops for internal teams, providing updates on relevant laws, policies, and procedures related to COVID claims, Short-Term Disability, Paid Family Leave, and Leave of Absence, promoting adherence and knowledge dissemination.

Education

• McNeese State University

  Associate of Arts (A.A.), General Studies

• University of Louisiana at Lafayette

  Bachelor of Science (B.S.), Criminal Justice / Psychology

  2010 — 2012

• Our Lady of the Lake University

  Master of Social Work - MSW

Skills

• Leadership
• Customer Service
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Powerpoint
• Time Management
• Public Speaking
• Team Leadership
• Leadership Development
• College Education Planning
• Team Building
• Project Management
• Research
• Strategic Planning
• Social Media
• Project Planning
• Teamwork
• Community Outreach
• Windows
• Criminal Justice
• Law Enforcement
• Medical Terminology
• Working with Adolescents
• Mental Health