Ashleigh Shock

Experience

1. Client Services Manager

   Koncert

   Mar 2020 — Present

   Working closely with established clients to understand their business needs, challenges, and objectives to build strong relationships.• Remotely managing the IT infrastructure and end-user system for client, delivering services to help focus on their core business operations.• Processing timesheets and ensuring timely payments to contractors by accurately uploading them into an in-house database, guaranteeing that invoices are issued promptly.• Working closely with vendors to foster smooth and efficient client relationships. Assisting in setting measurable goals or KPIs to track success and ensure that the client’s objectives are being met.• Coordinating and monitoring contractor onboarding, ensuring all required documentation is completed accurately.• Overseeing the contractor onboarding process to ensure a seamless transition from day one, while maintaining strong client relationships to support contractor success.• Conducted in-depth research and prepared reports on rate increase requests, collaborating directly with client managers to recommend optimal rates supported by data, resulting in significant cost savings for the client.• Participating in and contributing to offsite volunteering events such as Adopt A Class, American Heart Association initiatives, Ronald McDonald House, Matthew 25, and networking events connecting clients and vendors.• Responsible for managing the client relationship from start to finish, ensuring that the client’s experience is positive and that their needs are met throughout the lifecycle of our service

Education

• Wright State University

  BA, Organizational Communications 2003

  1998 — 2003

Skills

• Cloud Computing
• Sourcing
• Recruiting
• Hiring
• Management
• Time Management
• Marketing
• Customer Relationship Management (Crm)
• Strategy
• Cold Calling
• Customer Service
• Technical Recruiting
• Consulting
• Networking
• Teamwork
• Leadership
• Human Resources
• Negotiation
• Social Networking
• Sales
• Interviewing
• Salesforce.com
• Applicant Tracking Systems
• Sales Management
• College Recruiting
• Crm
• Internet Recruiting
• Interviews
• Project Planning
• Temporary Staffing