Ashleigh Shaffer
Director of Training and Development Elearning @Eastman Credit Union
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WORK HISTORY
Director of Training and Development Elearning @Eastman Credit Union
Kingsport, TN, US
EDUCATION
East Tennessee State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
SKILLS
ABOUT ASHLEIGH SHAFFER
I’m a results-driven leader with deep expertise in Operational and Organizational Training, eLearning (LMS), Leadership Development, Member Experience, and procedure management. With a proven track record across the credit union and retail industries, I lead strategic training initiatives that drive measurable impact: enhancing service delivery, team performance, and organizational growth.In my current role, I oversee a comprehensive Training and Development program that includes onboarding, program management, digital learning strategy, procedure creation and tracking, leadership development, annual compliance training, employee development solutions and personal/interpersonal effectiveness training. I’ve championed initiatives that not only develop talent but also elevate the member experience at every touchpoint.Grounded in servant leadership, I create environments where people feel empowered, supported, and inspired to grow, because when teams thrive, members benefit. My goal is to align training with business objectives, operational excellence, and a culture of continuous improvement.
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