Ashleigh Humphrey
IT Network Engineer
- Role
- Information Technology Support Engineer at Echosens
- Location
- Waco, TX, US
- LinkedIn followers
- 500 followers
About Ashleigh Humphrey
A US Army veteran and Information Technology manager/technician who is proficient at…
Experience
Information Technology Support Engineer
Jun 2023 — Present · Boston, MA, US
Provide technical support to North American customers via phone, email, chat, and Salesforce service queue- Troubleshoot and resolve hardware, software, network, and system issues- Diagnose and resolve customer-reported technical problems promptly- Plan and execute system upgrades to ensure optimal performance and compatibility- Configure, monitor, and maintain customer networks- Ensure secure and efficient data flow across customer systems, including VPNs and firewalls- Work closely with sales, project management, and customer service teams to ensure smooth delivery of IT solutions- Collaborate with internal teams to resolve complex technical issues- Share customer feedback to help improve products and services.
Education
Texas State Technical College
AAS
2018 — 2020
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